FAQ

SHIPPING

1. How long does shipping take?

Shipping times may vary depending on your location and the shipping method chosen. Generally, orders are processed and shipped within 1-3 business days. Once your order has been shipped, you will receive a tracking number to monitor the progress of your delivery. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.

2. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience and security.

3. Can I return or exchange an item?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receiving it for a refund or exchange. Please ensure that the item is in its original condition, unworn or unused, with all tags and packaging intact. To initiate a return or exchange, please contact our customer support team at support@fearzu.com.

4. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at support@fearzu.com. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

5. Do you ship internationally?

Yes, we offer international shipping to most countries. However, please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country's customs office for more information on potential fees.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery. If you have any questions or concerns regarding the tracking of your order, please contact our customer support team at support@fearzu.com.

7. Can I cancel or modify my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately at support@fearzu.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

8. What if I have a question that is not listed here?

If you have a question that is not listed here, please feel free to reach out to our customer support team at support@fearzu.com. We are here to assist you and provide any additional information you may need.